Customer Success and Ad Operations

Customer Success Manager

Bangalore / Hyderabad, India (Currently Remote)
France, United States

Customer Success and Ad Operations

Customer Success Manager

Bangalore / Hyderabad, India (Currently Remote)
France, United States

About Joveo

Joveo, the global leader in programmatic job advertising, is changing the way recruitment media buying is done. The Joveo platform enables businesses to buy, manage, and track recruitment media, including job sites, social and search marketplaces, and the whole World Wide Web, to attract and hire the most relevant applicants on time, within their budget.

The company was founded in 2017 by a group of visionary entrepreneurs and passionate problem solvers who foresaw the need for greater performance, transparency, and predictability in recruitment marketing.

Powering more than 20 million jobs every day, Joveo’s data-driven platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing across all online channels, while providing real-time insights at every step of the job seeker journey, from click to hire.

About the job

As a Customer Success Manager you will

  • Own the post-Sales Customer Relationship; onboard customers and build strong, trusted advisor relationships with key customer contacts to deliver an exceptional Joveo experience.
  • Manage multiple client relationships with a focus on the quality of relationships, adoption, retention and satisfaction.
  • Project Manage customer implementation projects and go-to-market initiatives
  • Work closely with Joveo Product, Sales, and Professional Services teams to quickly onboard customers, manage projects, and surface risks before they become real problems.
  • Drive continued product engagement, including contract renewal and up-sell opportunities through trusted advisor relationships.
  • Proactively identify and lead team process improvements.
  • Strategically incorporate customer feedback into the Joveo platform by collaborating with the Product Management team.
  • Translate and document customer-facing material as needed to achieve business objectives.

About you

You’ll be a great fit if you have

  • Experience in a customer-facing post-sales role, ideally providing professional services or customer success functions in a technology field such as SaaS
  • A proven track record of managing customer engagements across multiple stakeholders
  • Demonstrated ability to understand technical concepts/solutions, customer use cases and guide strategy to deliver positive results for customers
  • Self-starter mentality who thrives under ambiguity in an extremely fast-paced, deadline-oriented start-up environment
  • Excellent verbal and written communication skills
  • Creative mind and are resourceful, detail-oriented, and highly organized
  • A B.S./M.S. degree in a related field
  • Recruitment Advertising, Recruitment platform solutions, Marketing automation or other applicable talent experience (preferred)
  • Google Adwords experience (preferred)

Competitive benefits

We’re an exciting and dynamic startup company with a competitive salary, stock options, and  comprehensive benefit package. 

We’ve also got a passionate and supportive work environment and strive to keep our employees healthy, happy and productive.